Return/ Exchange Policy

Not happy with the product? We offer you hassle free Return/Exchange without any additional charges.

Timeframe

Request return/exchange within 7 days of delivery for products with returnable tags.

Eligible Reasons:

• Size issues
• Defective product
• Different/wrong product
• Quality issues

Return/ Exchange can be requested from:

• Order page in account (for prepaid orders)
• Return/Exchange button on website footer (for COD orders)
• Exchange can be raised for same product in different size or color only

How to ensure Return/Exchange request is accepted?

• Product Condition: Unused with original tags intact.
• Within the timelines of raising a request.

Neska Moda reserves the right to decline if reason is not genuine or not in specified list.

- Exchange Stock Availability: Subject to availability of stock.

- Out of Stock:

    - Prepaid orders: Full refund

    - COD orders: Store credit/bank transfer

Products with non-returnable tags (e.g. hygiene products) are NOT ELIGIBLE for return or exchange. Please check size and product details carefully before ordering, as these products cannot be exchanged or returned.

For any questions or concerns, feel free to reach out to us at support@neskamoda.com.